Support Product Launch

All Services

Support Product Launch

We support Product Managers and Marketing teams to test new services, develop messaging and create training programmes for all teams in readiness for launch.

“Having stepped away from this and now coming back to it reading and watching everything, I completely get the proposition. Good work!”

“Facilitator was excellent. Highly engaging and very effective. Highly recommended.”

We work with Product, Sales, Marketing and Support Managers and technical teams throughout product development and often test the services being created. We assimilate product knowledge easily and develop training for both sales and support channels.

We understand the product development life cycle and are able to easily adapt to the iterative processes involved. We effectively embed the training and development function into the core product development team, ensuring that training content is tested and ready to roll out in good time to prepare the various channels for product launch.

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1st LINE SUPPORT
  • Product Overview
  • Support Structure
  • Responsibilities
  • Data Capture
  • Guidance/Help
  • Ticketing
  • Customer Dialogue
2nd AND 3rd LINE SUPPORT
  • Technical Architecture
  • Configuration
  • Test Tools
  • Typical Issues
  • Data Capture
  • Troubleshooting
  • Ticketing
  • Customer Dialogue